WhatsApp Support

Reach our support team on WhatsApp in three easy ways:

• Click the WhatsApp Button: Use the green WhatsApp button in the bottom-right corner of any page
• Open WhatsApp Chat
• Save Our Number: +965 0000 0000 (Kuwait) — Send a message anytime

You can send text messages, voice notes, images, or screenshots. We support both English and Arabic conversations.

WhatsApp support offers several advantages:

• 24/7 Availability: Get help anytime, day or night, including weekends and holidays
• Fast Response: Average response time under 5 minutes during peak hours
• Multilingual: Support in English and Arabic—chat in your preferred language
• Rich Media: Share screenshots, voice notes, and files directly in the chat
• Familiar Platform: Use the same WhatsApp you already know and use for your business
• Conversation History: All your support conversations are saved in WhatsApp for easy reference

Our WhatsApp support team can assist you with:

• Account Setup: Help creating your workspace, verifying WhatsApp Business API, and configuring your first bot
• Integration Support: Assistance connecting Shopify, WooCommerce, WordPress, or custom stores
• Troubleshooting: Quick fixes for bot not responding, sync errors, notification issues, and more
• Feature Guidance: Learn how to use voice notes, retargeting campaigns, analytics, and advanced features
• Billing Questions: Help with plan selection, usage tracking, payments, and refunds
• Technical Issues: Support for API integrations, webhooks, and technical problems

We aim to respond quickly, but response times vary by priority:

• Critical Issues: Within 1 hour (service outages, payment failures, security concerns)
• High Priority: Within 4 hours (bot not responding, integration errors, order issues)
• Standard: Within 2 business days (feature questions, setup guidance, general inquiries)
• Low Priority: Within 5 business days (feature requests, feedback, suggestions)

For urgent matters, please mention "URGENT" at the start of your message.

To help us assist you faster, please include:

• Your workspace ID or account email
• Your current plan (Bronze, Silver, or Gold)
• A clear description of your issue or question
• Screenshots or error messages (if applicable)
• Steps you've already tried to resolve the issue

You may also want to check our Help Center, Video Tutorials, or FAQ for quick answers.

• Email Support — Send detailed questions via email
• Live Chat — Real-time chat during business hours
• Help Center — Browse our knowledge base
• Video Tutorials — Watch step-by-step guides
• Community Forum — Connect with other users