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Everything you need to get started, troubleshoot, and master Towasal's AI commerce assistant for WhatsApp and Instagram.

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Browse articles, watch video tutorials, or connect with our support team. We're here to help you succeed with Towasal.

Getting Started

New to Towasal? Start here to set up your AI sales agent and connect your store.

  • Account Setup: Create your workspace, verify your WhatsApp Business number, and configure your first agent.
  • First Integration: Connect Shopify, WordPress/WooCommerce, or import products via CSV/URL.
  • Training Your Bot: Upload policy PDFs, configure product catalogs, and customize responses.
  • Testing: Send test messages to verify your bot is responding correctly before going live.

Popular Topics

  • How to connect WhatsApp Business API: Step-by-step guide to verify your number and enable messaging.
  • Setting up inventory sync: Configure daily/hourly sync with Shopify, WooCommerce, or CSV imports.
  • Training on documents: Upload PDFs for policies, refunds, and FAQs so your bot answers consistently.
  • Order management: Issue order IDs, track status, and notify customers via WhatsApp and email.
  • Voice & text support: Enable bilingual (English/Arabic) voice notes and text responses.
  • Payment integration: Connect custom payment gateways for checkout links in chat.
  • Team management: Add teammates, assign roles, and enable human handoff (Gold plan).
  • Analytics & insights: Track conversations, conversions, and customer behavior.

Troubleshooting

Common issues and quick fixes:

  • Bot not responding: Check WhatsApp Business API connection, verify webhook URLs, and review error logs.
  • Inventory sync errors: Verify API keys, check product format, and ensure store credentials are valid.
  • Voice notes not working: Confirm you're on Silver or Gold plan, check audio format support.
  • Order notifications not sent: Verify email settings, WhatsApp template approvals, and notification preferences.
  • Conversation limits: Monitor usage in dashboard, upgrade plan if needed, or configure overage rates.

Additional Resources

WhatsApp Support