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Report Issue

Report bugs, technical issues, or submit feature requests to help improve Towasal.

Bug Reports Feature Requests
Your feedback helps us improve Towasal. Report bugs, suggest features, or share your ideas. We review all submissions and prioritize based on impact and user needs.

How to Report an Issue

You can report issues in several ways:

What to Include in Bug Reports

To help us fix issues quickly, please include:

  • Description: Clear description of the issue and what you expected to happen
  • Steps to Reproduce: Step-by-step instructions to reproduce the bug
  • Environment: Your plan (Bronze/Silver/Gold), browser, device, and OS
  • Screenshots/Video: Visual evidence of the issue (screenshots, screen recordings)
  • Error Messages: Copy any error messages or console logs
  • Workspace ID: Your workspace ID (found in dashboard settings)
  • Frequency: How often the issue occurs (always, sometimes, once)

Feature Requests

Have an idea for a new feature? We'd love to hear it! Include:

  • Feature Description: What feature would you like to see?
  • Use Case: How would this feature help your business?
  • Priority: How important is this feature to you?
  • Examples: Similar features from other tools you've used

We review all feature requests and prioritize based on user demand, technical feasibility, and alignment with our product vision.

Issue Priority Levels

We categorize issues by priority:

  • Critical: Service outages, data loss, security vulnerabilities — addressed within 4 hours
  • High: Major feature broken, significant functionality impacted — addressed within 24 hours
  • Medium: Minor bugs, partial feature issues — addressed within 1 week
  • Low: Cosmetic issues, minor improvements — addressed in next release cycle

What Happens After You Report

Our process for handling reports:

  • Acknowledgment: You'll receive an email confirmation with a ticket number
  • Review: Our team reviews the issue and assigns priority
  • Updates: We'll keep you updated on progress via email
  • Resolution: Once fixed, you'll be notified and can verify the solution

You can track your reported issues in your dashboard under "My Reports" or by referencing your ticket number.

Before Reporting

Before submitting a report, please check:

  • Help Center — Your issue might already be documented
  • System Status — Check if there's a known service issue
  • FAQ — Find answers to common questions
  • Community Forum — See if others have experienced the same issue

Other Ways to Get Help

WhatsApp Support