Live Chat
Chat with our support team in real-time during business hours.
Real-Time Support
Average Response: <5 minutes
Our live chat is available during business hours. For 24/7 support, use WhatsApp Support or email us.
Chat Availability
Live chat support is available during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM (GST)
- Saturday: 10:00 AM - 2:00 PM (GST)
- Sunday: Closed
Response time is typically under 5 minutes during business hours. For support outside these hours, please use WhatsApp Support or email us.
How to Start a Chat
You can start a live chat session in several ways:
- Website Widget: Click the chat icon in the bottom-right corner of any page
- Dashboard: Use the chat widget inside your Towasal dashboard
- Direct Link: Click the "Start Chat" button below (when available)
What We Can Help With
Our live chat team can assist you with:
- Setup & Configuration: Help with account setup, WhatsApp Business API connection, and initial bot configuration
- Integration Support: Assistance connecting Shopify, WooCommerce, or other store platforms
- Troubleshooting: Quick fixes for common issues like bot not responding, sync errors, or notification problems
- Feature Questions: Guidance on using voice notes, retargeting, analytics, and other features
- Billing Inquiries: Questions about plans, usage, and payments
Before You Chat
To help us assist you faster, please have ready:
- Your workspace ID or account email
- Your current plan (Bronze, Silver, or Gold)
- A brief description of your issue or question
- Screenshots or error messages (if applicable)
You may also want to check our Help Center or Video Tutorials for quick answers.
Alternative Support Options
- WhatsApp Support — 24/7 support directly on WhatsApp
- Email Support — Send detailed questions via email
- Help Center — Browse our knowledge base
- Video Tutorials — Watch step-by-step guides
- Community Forum — Connect with other users
