Inventory Systems Integration

Accurate inventory is critical for customer satisfaction. When customers see out-of-stock items or incorrect prices, they lose trust and you lose sales.

• Real-time accuracy: Customers never see out-of-stock items—inventory syncs automatically
• Multi-channel consistency: Same inventory across WhatsApp, Instagram, and your store
• Reduced errors: No manual updates means fewer mistakes and fewer refunds
• Time savings: Set it once, and inventory stays in sync automatically
• Better customer experience: Customers get accurate availability and pricing instantly

Option 1: CSV Upload

Upload a CSV file with your products, prices, and inventory levels. Towasal imports the data and keeps it updated. You can schedule regular CSV uploads or do it manually.

Option 2: API Integration

Connect your inventory system via REST API. Towasal pulls product data, prices, and stock levels automatically on a schedule (hourly for Gold, daily for Silver).

Option 3: Custom Integration

For custom inventory systems, we can build a custom integration. Contact support@towasal.io to discuss your requirements.

Automatic Updates

Once connected, your inventory stays in sync:

• Gold plan: Hourly sync—inventory updates every hour
• Silver plan: Daily sync—inventory updates once per day
• Bronze plan: Manual CSV upload only (no automatic sync)

Towasal syncs the following inventory data:

• Product SKUs: Unique product identifiers
• Product names: Product titles and descriptions
• Prices: Regular prices, sale prices, and currency
• Stock levels: Available quantity for each product/variant
• Variants: Size, color, and other product variations
• Availability status: In stock, out of stock, low stock
• Product images: Product photos and gallery images

When inventory changes in your system, updates automatically reflect in Towasal based on your plan's sync frequency.

For CSV uploads, use this format:

• Required columns: SKU, Product Name, Price, Stock Quantity
• Optional columns: Description, Image URL, Variant, Category, Sale Price
• File format: CSV (comma-separated values) with UTF-8 encoding
• Max file size: 10MB (typically supports 10,000+ products)

Download a sample CSV template from your Towasal dashboard to see the exact format required.

• Gold: Hourly sync, unlimited products, API integration + CSV upload
• Silver: Daily sync, up to 50 products, CSV upload + URL import
• Bronze: Manual CSV upload only (no automatic sync), up to 25 products

To use automatic inventory sync, you'll need a Silver or Gold plan. Upgrade your plan to enable automatic sync.

Towasal works with:

• E-commerce platforms: Shopify, WooCommerce/WordPress (via their APIs)
• Inventory management: Systems with REST API or CSV export
• Custom systems: We can build custom integrations for your specific system
• Spreadsheets: Export from Excel/Google Sheets as CSV and upload

Don't see your system listed? Contact support@towasal.io to discuss integration options.

Ready to sync your inventory?

1. Sign up for a Towasal plan
2. Go to your Towasal dashboard → Integrations → Inventory
3. Choose CSV upload, API connection, or custom integration
4. Follow the setup steps to connect your inventory source
5. Wait for the initial sync to complete
6. Your inventory is now synced across WhatsApp and Instagram!

Need help? Contact support@towasal.io or use the WhatsApp support button.