Contact Support

Send us an email for detailed questions, technical issues, or account assistance.

• General Support: support@towasal.io — For setup help, troubleshooting, and feature questions.
• Billing Inquiries: billing@towasal.io — For payment, refunds, and subscription questions.
• Technical Issues: tech@towasal.io — For API integration, webhooks, and technical problems.
• Enterprise Sales: sales@towasal.io — For custom plans and enterprise solutions.

Please include your workspace ID, plan type, and a detailed description of your issue for faster resolution.

Chat with our support team in real-time for immediate assistance.

• Availability: Monday to Friday, 9 AM - 6 PM (GST)
• Response Time: Typically within 5 minutes
• Best For: Quick questions, setup guidance, and troubleshooting

Start a live chat session or use the chat widget in your dashboard.

Get instant help directly on WhatsApp—the same platform you use for commerce.

• 24/7 Availability: Support available around the clock
• Quick Response: Get answers in minutes
• Multilingual: Support in English and Arabic

Contact us on WhatsApp or click the WhatsApp button in the bottom-right corner of this page.

• Critical Issues: Within 1 hour (service outages, payment failures)
• High Priority: Within 4 hours (bot not responding, integration errors)
• Standard: Within 2 business days (feature questions, general inquiries)
• Low Priority: Within 5 business days (feature requests, feedback)

Response times are measured during business hours (Monday-Friday, 9 AM-6 PM GST).

To help us assist you faster, please check:

• Help Center — Browse our knowledge base for common solutions
• Video Tutorials — Watch step-by-step guides
• System Status — Check if there are any ongoing service issues
• FAQ — Find answers to frequently asked questions