About Us

Commerce is moving to messaging. WhatsApp and Instagram have become the primary channels where customers discover products, ask questions, and make purchases. Yet most businesses still rely on manual responses, limited hours, and language barriers.

Towasal bridges this gap with AI agents that understand context, speak multiple languages (English and Arabic), sync inventory in real-time, and handle everything from product discovery to checkout—all within the chat experience customers love.

Our platform combines conversational AI, commerce automation, and deep integrations to create seamless shopping experiences:

• AI Sales Agents: Bilingual (English/Arabic) bots trained on your products and policies, available 24/7 on WhatsApp and Instagram.
• Order Management: Automated order creation, tracking, and notifications that keep customers informed and store owners in control.
• Inventory Sync: Real-time product updates from Shopify, WordPress, CSV imports, or custom stores—so customers never see out-of-stock items.
• Customer Insights: Analytics that reveal buying patterns, abandoned carts, and opportunities for retargeting campaigns.
• Payment Integration: Custom gateway connections that let customers pay directly in chat, with support for KNET, credit cards, and digital wallets.

• Customer-first: Every feature we build starts with what merchants and shoppers actually need.
• Privacy by design: We encrypt data, respect GDPR/CCPA, and never sell conversation data—your chats stay yours.
• Accessibility: From Bronze plans for small stores to Gold for enterprises, we make AI commerce automation available to everyone.
• Reliability: 99.9% uptime targets, 24/7 monitoring, and transparent SLAs so you can trust us with your sales.

Towasal powers commerce for:

• E-commerce stores selling fashion, electronics, beauty products, and more
• Retailers managing inventory across multiple channels
• Businesses serving Arabic and English-speaking markets
• Merchants who want to sell 24/7 without hiring round-the-clock staff
• Teams looking to scale customer support while maintaining quality

Whether you're a small boutique or a growing enterprise, our Bronze, Silver, and Gold plans scale with your conversation volume and feature needs.

Have questions about Towasal? Want to see a demo or discuss enterprise needs?

Reach us at contact@towasal.io or use the WhatsApp support button on any page. We're here to help you transform your messaging channels into revenue engines.