WhatsApp native • Bot

Turn WhatsApp , Messenger & Instagram Messages Into Sales — Automatically

AI-powered sales agent that chats with customers, takes orders, syncs inventory, and closes payments 24/7 — without human effort.

Built for e-commerce brands, retailers, and growing businesses.

Towasal Bot
online

Everything you need to sell in chat

Built for commerce...

AI Sales Agent (24/7)

Guide customers in under 1 minute, trained on your products & policies, available across WhatsApp & Instagram.

📄

Train on Documents

Upload PDFs (policies, refunds, appointments) — the bot answers consistently from your material.

AI Content (New)

Generate product descriptions and business copy, then sync to your storefront and chat catalog.

🛒

Order Management

Issue unique order IDs, notify owners via email/WhatsApp, update order status, and confirm to customers.

📦

Inventory Sync

CSV upload, website import, and live sync with Shopify, WooCommerce/WordPress, or custom stores.

🧑‍🤝‍🧑

Customers & Retargeting (New)

Track loyal customers, recover abandoned chats/carts, and bulk message by category with templates.

🌐

Multilingual

English & Arabic for localized, natural experiences that increase conversion.

🎙️

Voice & Text

Let customers speak or type — the bot understands and responds like a human agent.

🧾

Payments & Mini Site

Capture live payments via custom gateway integration and share a mini order site in chat.

See Towasal in action

Product Insights...

User Journey

From hello to purchase...
Hi! Do you have school backpacks?
Yes — I can help in English or العربية. Here are 4 options under $80 with images.
What's your return policy?
30 days with receipt. (Pulled from your policy PDF.)
Add #2 to cart and checkout by card.
Order #A129 created ✅ — invoice sent. Track it anytime here. Want to save others to Wishlist?
Also notify me if it's back in stock in blue.
Done. I'll alert you. Would you like a voice summary of your order?
1

Discover & Engage

Customers message on WhatsApp/Instagram or your website widget. Bot responds in <60s, 24/7.

Channels: WhatsApp • Instagram • Website
2

Understand & Train

Answers grounded in your PDFs (policies, refunds, appointments). Optional AI‑generated product copy fills gaps.

Docs training • AI Content (New)
3

Browse & Recommend

Bot sends product cards with images, prices, and variants. Wishlist support for later purchase.

Catalog display • Recommendations • Wishlist
4

Order & Pay

Order ID issued, owner notified via email/WhatsApp, and customer gets confirmation. Optional payment link/invoice.

Order Management • Payment Gateway (custom)
5

Sync & Fulfil

Inventory sync via CSV, URL import, and daily/hourly store sync keeps stock accurate.

CSV • URL import • Shopify/WP sync
6

Support & Handoff

Switch to human in one tap. Team Management (Gold) lets staff handle chats from one dashboard.

Human handoff • Multi‑user team
7

Retarget & Grow

Send bulk reminders to abandoned chats/carts with provided templates and categories.

Retargeting (New) • Campaign templates
8

Analyze & Scale

Track customers, preferences, and KPIs. Upgrade plans as conversations grow.

Customer module • Analytics • Conversation billing

Analytics that sell for you

Metrics that matter...
10× Lower your response time with AI Agent
<60s average first reply
24/7 coverage — never miss a lead
Up to 35% higher chat‑to‑sale conversion
+18% re‑engagement with retargeting
Hourly inventory sync (Gold)
EN + AR bilingual conversations
Response time
0
Lower vs manual replies
First reply
0
Average across hours
Conversion lift
0
With guided chat flows
Re‑engagement
0
Bulk retargeting templates
CSAT
0
Delightful chat experience
Coverage
0
Always‑on sales agent

Benchmarks vary by industry and setup. Configure your own targets in the dashboard.

Seamless English & Arabic

English • العربية...
Hi 👋 I'm your AI Sales Agent. Would you like English or Arabic?
English, please.
Great — I can help with products, returns, and orders. Looking for backpacks or shoes?
Backpacks under $80.
Here are 4 picks with images. Ready to order or save to Wishlist?
مرحبًا 👋 أنا وكيل المبيعات الذكي. هل تفضل العربية أم الإنجليزية؟
العربية من فضلك.
تمام — أستطيع مساعدتك في المنتجات والإرجاع والطلبات. تبحث عن حقائب أم أحذية؟
حقائب ظهر أقل من ٢٥ د.ك.
هذه ٤ خيارات مع الصور. هل تريد الشراء الآن أم حفظها في المفضلة؟

Switch languages seamlessly in the same WhatsApp thread. Voice notes supported on Silver & Gold.

Connect everywhere you sell

Shopify • WordPress • Inventory • WhatsApp • Instagram • Website...
Connecting to Shopify…
✅ Shopify connected. Syncing products…
📦 Inventory source linked — hourly sync on Gold, daily on Silver.
🟢 WhatsApp Business verified.
📸 Instagram DMs enabled.
🌐 Website widget installed — product import in progress.
All set! Let's start taking orders.
Shopify
1‑click connect • Live product sync
WordPress
WooCommerce ready • URL import
Inventory
CSV upload • Auto sync
WhatsApp
Business API • Handover to human
Instagram
DMs • Product carousels
Website
Embed widget • Auto import
Towasal mark Towasal
Shopify
WordPress
WhatsApp Business
Instagram DMs
Inventory Systems
CSV Import
URL Import
Custom Store

Features & Pricing

Pick a package — plans grow as your conversations do...
Bronze

Starter Commerce

35 KWDor110 USD
  • 1 WhatsApp Agent per number
  • 200 conversations
  • 25 products upload
  • AI Train on documents & policies — 5 PDFs
  • No Order Management
  • No Team Management (single user)
  • No Store Sync or API imports
  • No Mini Customer Website tracking
  • Text response only
  • Arabic & English supported
  • No Advanced Customer Insights
  • No Payment Integrations
  • Only view customer details
  • Transfer chat to human supported
Silver

Scaling Stores

70 KWDor225 USD
  • 1 WhatsApp Agent per number
  • 500 conversations
  • 50 products — live inventory management
  • AI Train on documents & policies — 20 PDFs
  • Order Management module
  • No Team Management
  • CSV import only; Import URL products
  • Sync products to live store (daily)
  • No Mini Customer Website
  • Text & Voice response
  • Arabic & English supported
  • Basic customer insights (Wishlist, Favourites)
  • No Payment Integrations
  • View & manage customer details
  • Transfer chat to human supported
Gold

Advanced Commerce

125 KWDor400 USD
  • 1 WhatsApp Agent per number
  • 2000 conversations per agent
  • 100 products — live inventory management
  • AI Train on documents & policies — unlimited
  • Order Management module
  • Support Team Management (multiple users)
  • CSV import supported; Import URL products
  • Sync products to live store (hourly)
  • Free personalized mini customer website
  • Text & Voice response
  • Arabic & English supported
  • Advanced analytics (customers, carts, insights, wishlist & ordering, tracking)
  • Payment gateway custom integration upon request
  • Customer tracking & analytics
  • Transfer chat to human supported

Conversation Cost Calculator

Estimate your effective cost per conversation. Add optional overage and we'll compute your blended rate...
Included conversations
500
Effective cost / conversation
USD 0.45 • KWD 0.140
Estimated monthly total
USD 225 • KWD 70

Note: Overage pricing is configurable. Enter your final overage rates to simulate billing beyond plan limits.

What Our Customers Say

Real stories from real stores...
SA

Sarah Ahmed

Owner, Urban Fashion Store

⭐⭐⭐⭐⭐

Towasal transformed our sales completely! Our WhatsApp orders increased by 300% in just 2 months. The AI agent handles everything—from product queries to checkout—24/7. Best investment we've made.

📦 500+ orders/month
MK

Mohammed Khalid

CEO, Tech Gadgets Co.

⭐⭐⭐⭐⭐

The bilingual support (English & Arabic) is a game-changer for our Middle Eastern customers. Inventory sync with Shopify is flawless—zero stock errors. Our team loves the analytics dashboard.

🚀 80% faster response time
LA

Layla Al-Mansoori

Founder, Beauty Essentials

⭐⭐⭐⭐⭐

Voice notes feature is incredible! Customers can speak in Arabic or English, and the bot understands perfectly. The retargeting campaigns recovered 40% of abandoned carts. Absolutely brilliant!

💬 1500+ conversations
AM

Ahmed Mahmoud

Operations Manager, Home Decor Plus

⭐⭐⭐⭐⭐

Order management module is seamless. Every order gets a unique ID, and we get instant WhatsApp notifications. Customer satisfaction scores jumped from 3.8 to 4.7. The bot feels so human!

📈 4.7/5 customer rating
NY

Noor Youssef

Director, Kids Toys Emporium

⭐⭐⭐⭐⭐

Training the bot on our policy PDFs was so easy. Now it answers return questions perfectly. The mini customer website (Gold plan) lets customers track orders—they love it! Conversion rate up 35%.

🎯 35% conversion lift
OR

Omar Rashid

Owner, Sports Gear Hub

⭐⭐⭐⭐⭐

CSV import and hourly sync keep our inventory 100% accurate. The customer insights show us exactly what products people want. Team management feature lets my staff handle chats seamlessly.

⚡ Hourly inventory sync
FZ

Fatima Zahra

Founder, Handmade Crafts Store

⭐⭐⭐⭐⭐

As a small business, the Bronze plan was perfect to start. We upgraded to Silver and now handle 500+ conversations monthly. The bot never sleeps—we get orders even at 3 AM! Revenue doubled.

💰 2x revenue growth
HI

Hassan Ibrahim

CTO, Electronics Mega Store

⭐⭐⭐⭐⭐

Integration with WhatsApp Business API was smooth. The custom payment gateway integration works perfectly. Advanced analytics help us understand customer behavior. Best commerce automation tool!

🔌 Full API integration
MA

Mariam Al-Sabah

Manager, Luxury Boutique

⭐⭐⭐⭐⭐

The AI content generation saved us hours writing product descriptions. Instagram DM integration means we sell on both platforms from one dashboard. Human handoff feature is seamless when needed.

📱 Multi-channel sales
Shopify
WordPress
WhatsApp
Instagram
Inventory
CSV Import
URL Import
Custom Store
Shopify
WordPress
WhatsApp
Instagram
Inventory
CSV Import
URL Import
Custom Store

FAQs

All you could ask...
What counts as a conversation?
A conversation is a customer chat thread with your bot that includes at least one bot reply during a billing cycle. If the customer returns after your inactivity timeout (for example, 24 hours) it counts as a new conversation. Conversations are counted per agent.
Do I get alerts before I hit my plan limit?
Yes. We notify you at 80% and again at 100% of your included conversations. You can then add overage or upgrade the plan.
Which plans support voice notes?
Silver and Gold support both text and voice. Bronze is text‑only.
How many documents can I train the bot on?
Bronze: 5 PDFs. Silver: 20 PDFs. Gold: unlimited documents. The bot answers from your policies and knowledge.
Can I take orders and manage status in chat?
Yes. The Order Management module (Silver & Gold) issues order IDs, notifies the store owner via email/WhatsApp, and lets you update status for the customer.
How does inventory sync work?
CSV upload is available on all plans. Silver syncs daily; Gold syncs hourly. You can also import by product URL and connect Shopify, WordPress/WooCommerce, or a custom store.
Is there a mini website for customers?
Gold includes a free personalized mini site to view wishlist, past orders, and payments—shared as a link inside the chat.
Do you support Arabic and English?
Yes. The bot is bilingual (Arabic & English) for localized, natural conversations.
Can my team jump into a chat?
Human handoff is supported on all plans. Team Management (multiple users) is available on Gold.
How are overage costs handled?
If you exceed your plan's conversation limit, each additional conversation is billed at your configured overage rate. Use the calculator above to simulate totals.
Do you integrate with WhatsApp and Instagram?
Yes. The AI Sales Agent runs on WhatsApp and Instagram. We guide you through connecting your number/account and verifying access.
WhatsApp Support